Orders & Returns

Orders & Returns

Shipping & Returns

The following covers Donya E Nava L.L.C terms and conditions on shipping and returns.

Shipping

The shipping rates are based on location and weight, and are set by A good courier. We ship via USPS, UPS, Fed-Ex or DHL from our warehouse in Los Angeles, California and usually takes within 1-2 business days. We do not charge any handling fees and there is no sales tax for customers outside California. In the event that your item is back-ordered, you will be notified via email about product access.

For your protection, if the billing address is different from the shipping address, we may need to call you to confirm your order. To avoid shipping delays, we advise you to register the best number to reach you. All orders should be signed upon delivery so make that there is someone available to sign for the package, or arrange for pickup.

Donya E Nava L.L.C. It is not responsible for any delay caused by the carrier. USPS, UPS, Fed-Ex or DHL delivery days are not guaranteed.

International Orders

Customers will pay for all shipping fees, customs, other commitments and costs when it reaches the country of destination.  Please be informed that there could be delays due to customs processing. The microphones carry a one-year US manufacturer’s warranty. All problems with the microphones,  accessories and song chips will be fixed in the United States, and Donya E Nava L.L.C. is not responsible for any shipping costs. All items being shipped abroad are being tested, but if the item has been damaged during shipment, the customer needs to return it to us, and Donya E Nava will not pay for any shipping costs.

Returns

Donya E Nava L.L.C. offers only the best Donya E Nava products available and we make sure that we meet your high standards for quality products, right descriptions, trusty shipping and special customer service. If you experience any problem or if you have question or concern, please Contact Us directly.

There is a one year manufacturer’s warranty for all Donya E Nava microphones. Returns and exchanges may made within 14 days of purchase. Shipping fees are Non-payments and will be charged if the customer availed of the free shipping option. There is no Extra charge for items in brand new, unused condition and in its original packaging. For items in used condition, a 15% Refund fee is charged.

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